UPDATE: The Houston facility is once again operational and ready to support our customers and the local Houston community in rebuilding efforts currently underway.
Our thoughts and prayers go out to our employees, customers and the people of the Southeast region of Texas and in particular to those in the Houston area, as they deal with the aftermath of Hurricane Harvey.
We are aware of the unprecedented destruction caused by the hurricane on Houston with more rain expected, and are evaluating its impact on order fulfillment out of the Houston Oil & Gas Competency Center. We currently do not have any updates on the state of the facility.
Rittal will do everything we can to maintain the continuity of supply. Shipments may be fulfilled from our Urbana, Ohio manufacturing facility, distribution centers or channel partners. However, we must expect, due to the severity of the damage in the Houston area, that there may be some delay in shipments.
If you have any questions on the status of your order, we ask that you reach out to our customer service line at (800) 477-4000 from 7:00 AM to 7:00 PM EST. You may also contact us via email at firstname.lastname@example.org.